After running your session, you will need to upload the recorded data to your account. To do this, you need to install the PLAYERTEK+ sync tool.
The sync tool can be downloaded from here. Or, Alternatively it can also be downloaded from your web app at http://go.playertek.com by selecting the settings cog at the top right of the screen, and selecting 'sync tool' from the subsequent drop down menu.
This will bring you to the download page, where you can select either the Windows version, or Mac.